What is service authentication? Q&A on Basic Knowledge of Service Certification 【 What Service Certification does Hande Certification provide? 】

As China's economy enters a stage of high-quality development, the service industry has become an important driving force for promoting economic growth. The Third Plenum of the 20th Central Committee of the Communist Party of China pointed out the need to further improve the system and mechanism for developing the service industry, promote the integrated development of productive service industries, and improve the mechanism for accelerating the diversified development of life service industries. Service certification, as a fundamental system for strengthening quality management, improving market efficiency, and promoting trade convenience under market economy conditions, plays a positive role in optimizing and expanding service supply, unleashing service consumption potential, and achieving high-quality development of modern service industry.

01. What is service authentication?

Service certification is a third-party certification provided by a service provider using qualification assessment techniques to determine whether their services and operations meet relevant standard requirements. ‍

What is the essence of service certification?

The essence of service certification is to "convey trust and serve development". It has typical characteristics of marketization and internationalization, and is widely used in productive and life service industries, covering various fields of the national economy and society. ‍

What are the characteristics of service authentication?

（1） Service certification is a third-party qualification assessment activity. Service certification is an activity in which a third-party organization with strong independence and professionalism confirms that the service meets the specified requirements and issues supporting documents.

（2） The object of service authentication is a specific service

Services are usually intangible and experienced by customers. As the formation and delivery of services often occur simultaneously and are subject to the interaction between service providers and customers, the object of service authentication is a specific service provided by the service provider, rather than the service organization itself or its management system.

（3） Service certification follows the requirements and standards of conformity assessment characteristics. Service certification is a conformity assessment activity that follows the requirements and standards of conformity assessment characteristics. Service certification agencies should comply with relevant certification and accreditation laws, regulations, standards, and documents such as GBT27065-2015 "Requirements for Certification Agencies for Conformity Assessment of Products, Processes, and Services" in China.

What are the basic functions of service authentication?

（1） Service certification is the 'physical examination certificate' of service quality

Service certification is known as the "physical examination certificate" for service quality. Assist service organizations in adopting advanced standards and methods to diagnose and improve the entire process of service quality management, identify key quality control links and risk factors, continuously strengthen quality management, and continuously improve service quality.

（2） Service certification is the "letter of credit" of the market economy

Service certification has a general understanding of the market economy's "letter of credit". To provide credit certificates for market entities and all sectors of society, solve the problem of information asymmetry, transmit trust to consumers, enterprises, governments, society, and internationally, thereby reducing trade risks, regulating market order, and promoting social integrity.

（3） Service certification is the 'passport' for international trade

Service certification has the function of an international trade "passport". Countries around the world adopt common standards and rules, build an international mutual recognition system, achieve "one standard, one certificate, global universal", thereby reducing technical barriers, simplifying customs clearance procedures, facilitating trade exchanges, and clearing bottlenecks in domestic and international economic cycles. ‍

What are the categories of service certification?

According to the characteristics of modern service industry, service certification can be divided into three categories: productive service industry, life service industry, and public and social service industry. ‍

What is the difference between lifestyle services and productive services?

The life service industry refers to the industry that directly provides material and spiritual consumption products and services to residents, and its products and services are used to meet the various needs of (non production) consumers, including the catering industry, accommodation industry, retail industry, etc.

Productive service industry refers to the services purchased by producers in the producer service market, which are services provided for production and business activities rather than directly to individual consumers, including information services, modern logistics services, etc.

What areas may service certification involve?

A、 The certification of productive services may involve fields such as information technology, finance, logistics and transportation;

B、 Life service certification may involve areas such as catering and accommodation, healthcare, and elderly care;

C、 Public and social service certification may involve areas such as environmental protection and public health. ‍

What is the main difference between service certification and management system certification?

The object of service certification is a specific service provided by an organization, guided by service results, proposing specific service requirements, proving that the service provided by the organization is of high level, meets corresponding service standards and organizational service commitments.

The object of quality management system certification is the organization's quality management system, which is the organization's service quality assurance capability. It focuses on the management process and is applicable to various industries. For the service industry, it can prove that the organization has the ability to provide high-level services. ‍

How to classify the service certification results?

The service certification results can be graded, with certification levels generally not exceeding three, and the highest level generally not exceeding five stars or 5A. Certification agencies shall not excessively grade. ‍

10. What aspects are generally considered in the price of service certification?

The price of service certification generally takes into account the number of applicants for the organization (including the number of branch/subsidiary companies), the number of branch/subsidiary companies, and the number of certification projects applied for. Based on these three aspects, the certification body comprehensively considers the workload (usually measured in person days) and the risk situation of the project, and finally provides a reasonable service certification price. ‍

11. What are the effects of service certification on consumers?

Service certification can diagnose customer needs to ensure that the most concerning issues regarding service quality are included in the evaluation system, guiding customers to choose certified service providers to ensure service quality and their legitimate rights and interests. ‍

12. What are the effects of service certification on service enterprises?

Through the research, consultation, and evaluation of service certification experts on enterprises, identify service gaps, further optimize service processes, improve service systems, perfect service quality systems, optimize resource allocation, and enhance the quality and level of service management. At the same time, the certification process helps enterprises extract their own service characteristics, promote innovative service models, shape service brands, and achieve better social and economic benefits. ‍

13. What are the roles of service certification for industry regulatory authorities?

Through service certification, industry regulatory authorities can understand the current status of industrial development and formulate industrial policies, providing effective means for government supervision and enhancing management capabilities and efficiency. At the same time, it will help China transform from a service industry powerhouse to a service powerhouse, enhance international competitiveness, and promote the "going global" of China's service industry.

14. What information is generally required to apply for service certification?

Applying for service certification generally requires providing basic information of the applying organization, establishment/implementation of a documented service system, outsourcing process/business, design and development process, certification field and basis, scope of certification application, and expected start time of review. ‍

15. How to query the information of service certification agencies?

You can log in to the National Certification and Accreditation Information Public Service Platform (cx.cnea.cn) and click on "Industry Organizations" to search for information on legitimate and trustworthy service certification organizations based on "Certification Category" and "Certification Field". ‍

16. Do groups and their subsidiaries need to apply for service certification separately when applying for it simultaneously?

unwanted. Normally, with the group as the reporting entity, the contract should specify which subsidiaries are covered, the group, and which service certification projects these subsidiaries are applying for.

17. What are the ecological protection and environmental governance services included?

Ecological protection and environmental governance services include water resource management, ecological protection services, environmental governance services, land consolidation services, etc.

18. What is elderly care service certification?

Elderly care service certification is an integrated evaluation of the service capabilities, service process control, and service performance of elderly care service institutions based on industry standards, conducted by independent third-party evaluation agencies. The process includes the characteristics of material and spiritual needs of elderly care, and aims to demonstrate the capabilities of elderly care service institutions to the public. ‍

19. What is product after-sales service certification?

Product after-sales service certification is a continuous service certification system that evaluates the level of after-sales service provided by an organization, proving that the enterprise has implemented after-sales service according to standards and achieved a certain level of certification (star rating). ‍

20. What are the difficulties in service certification?

The difficulty of service certification lies in accurately evaluating and obtaining service characteristics, service perception, and other aspects, and obtaining consistent conclusions. Scientific and reasonable evaluation tools and methods are needed. ‍

21. From what aspects can enterprises consider whether they need to carry out service certification?

Enterprises can evaluate the authority or market recognition of service certification itself; The credibility of service certification agencies; The certification cost and improvement cost of service certification; Consider whether service certification is necessary in terms of its effectiveness and impact on performance. ‍

What service certification projects does TUVHD offer?

★ Product after-sales service certification
★ Archive Management Service Certification
★ Performance Capability Evaluation and Certification
★ Logistics Service Certification
★ Catering Service Certification
★ Payment card industry data security service certification
★ Service guarantee and professional technical ability certification
★ Human Resources Outsourcing Service Certification
★ Information Security Service Qualification Certification
★ Elderly care service certification
★ Automotive Maintenance Service Certification
★ Evaluation and certification of after-sales service completeness
★ Certification of Continuous Improvement Capability for After sales Service
★ Evaluation and Certification of Operation Services for Oil Fume Purification Equipment
★ Security Service Certification
★ Brand evaluation and certification for commercial enterprises
★ Customer Satisfaction Certification
★ Environmental Service Certification
★ Contract Energy Management Service Certification
★ Certification of Domestic Waste Classification Service Capability
★ Translation Service Certification
★ Assessment and Certification of Washing and Dyeing Service Quality
★ Industrial product after-sales service certification
★ Big Data Service Security Capability Evaluation and Certification
★ Evaluation and Certification of Information Technology Outsourcing Services
★ Certification for sewage and garbage disposal, public health, and other environmental protection services
★ Equipment maintenance service certification
★ Enterprise Standardization Management System Service Certification
★ After sales service quality evaluation and certification
★ Road transportation service certification
★ Smart Logistics Service Certification
★ Group meal service certification
★ Certification of Landscape and Greening Maintenance Services
★ National Fitness Equipment Service Capability Certification
★ Full process engineering consulting service certification
★ Logistics enterprise level evaluation and certification
★ Fresh agricultural product delivery service certification
★ Product management service certification
★ Business reputation (brand maturity) certification
★ Logistics enterprise level evaluation and certification
★ Green Logistics Service Certification